• Q: HOW DO I APPLY THE LASH SERUM?

    Firstly, patch testing on the inner elbow is recommended. Once you are confident there is no risk of allergic reaction, ensure that the eye lid is clean. Shake the ingredients in the bottle; remove excess liquid from the tip of the wand. A little goes a long way, and too much excess liquid can cause irritation. Apply to the base of the eyelashes, concentrating on the root of the hair. Apply in the morning every day, and every night, for 3 months for maximum results. If irritation occurs, reduce to morning only, or every second day. Once maximum results are achieved, continue every 2 days for maintenance.

  • Q: WHAT IF I HAVE SENSITIVE EYES?

    If you are sensitive or allergic to any of our ingredients, we recommend inner elbow patch testing before use. We recommend usage every second day for sensitive eye area. Your results may take longer, but you will still see results without irritation.

  • Q: WHEN WILL I SEE RESULTS?

    Everyone’s results may vary based on factors like age, sex, hormones and application frequency for example. You may also achieve different results due to genetics, or if you are taking medication. Typically most individuals start seeing results within 4-6 weeks, but can be seen as early as two weeks, with twice daily application. Full results are achieved within 12-16 weeks depending on frequency of application.

  • Q: HOW DO I MAINTAIN MY LONG LASHES?

    As our formula is hormone-free, you can continue to use the serum at leisure. Otherwise every second to third day for maintenance is good routine.

  • Q: I WEAR LASH EXTENSIONS, CAN I USE THIS PRODUCT?

    Yes. We have specifically sourced this formula to be safe for eyelash extension wearers. Otherwise lash serums will claim they are “safe” for eyelash extensions, because “the product is applied to the skin and not the lashes”. However, as Lash Techs, we are aware of extension wearers still being affected by these serums, as it is near impossible not to get the serum near your extensions or eyelash hair when applying the liquid. It is the first of its kind, that will actually work WITH your eyelash extensions to strengthen and length the natural hair without removing extensions. You don’t have to wait any period of time after having extensions applied, before using our serum. The benefits of adding vitamins to the root of your lashes help to strengthen the bulb, disallowing the hair follicle from prematurely falling (due to the extra weight of an artificial lash). Due to the added length and volume of your lashes the technician can successfully increase more lash placement. Clients who want longer lashes but are limited due to their very short lashes can achieve longer length results because their lashes are long enough for the technician to apply even longer lashes which will adhere. Due to the increased density the technician may apply thicker lashes. We do recommend applying the product every other day while you are wearing individual lash extensions for maintenance. However you will notice your extensions will grow out much faster than normal while applying our serum everyday for 12-16 weeks, which means more regular visits to your Lash Tech for infills. After this period, you can apply serum less frequently.

  • Q: HOW LONG DOES A TUBE LAST?

    A 3ml tube will last up to 3 months if used twice daily, or more if applying less for maintenance purposes. We recommend purchasing 2 x 3ml bottles for your initial order, if planning to apply twice daily to speed up results.

  • Once opened, the formula will remain active for 6 months and we recommend replacement after this period to avoid any hygiene concerns with reusing the brush from skin to bottle. Unopened is 18 months.

  • Q: I WEAR CONTACT LENSES? 

    We recommend inserting contact lenses at least 15 minutes after applying serum.

  • Q: WHERE CAN I PURCHASE?

    Our serum is available in our Online Store, in our Shopfront in Mermaid Beach or from any of our Stockists. Please use the contact is section to apply to be a stockist.

  • Q: MY EYES ARE IRRITATED, ITCHY, OR RED FROM THE PRODUCT, WHAT SHOULD I DO?

    The skin surrounding your eyes is highly sensitive. Certain individuals may be sensitive to one or more of the ingredients. Please take special care in following the application procedure, and remember to patch test on your inner elbow before first use.
    A high percentage of irritation for most clients is due to overuse or excess product. The serum is made to apply to the base of the lashes, and excess liquid that touches the skin is unnecessary. If mild or moderate redness or irritation occurs, discontinue use of the product at least temporarily until symptoms resolve.

  • Q: I NOTICED SOME SKIN DISCOLORATION WHERE I APPLY THE SERUM, SHOULD I BE CONCERNED?

    If you experience any discolouration of the skin, please discontinue use and wait for this to subside, or reduce frequency of application. 

  • Q: IS IT SAFE DURING PREGNANCY AND/OR BREASTFEEDING?

    We obviously have not tested in these situations; however our serum does not contain ingredients that are known to be harmful during pregnancy or breastfeeding. Use at your own discretion.

  • Q: CAN I USE IT ON MY EYEBROWS?

    Yes, it can significantly improve the density of your eyebrows. Always keep in mind that if there has been any trauma to the eyebrow area which includes scar tissue, hair will not grow.

  • Q: WHY IS IT BETTER TO PUT ON IN THE MORNING?

    When applied at night, some customers have an increased chance of sensitivity to product due to various factors. When used in the morning the eye’s lacrimal glands are more active, sensitivity is reduced leading to a healthier experience with any product. Because we are unaware of the sensitivity levels of all clients, start with morning applications and add night applications if you wish. As mentioned, if you notice any irritations after night application (or at all) reduce or discontinue use.

  • Q: CAN I APPLY MAKEUP AFTER?

    Yes. We suggest that you first apply the serum to a clean lid and then let it dry for a few minutes. You may then apply make-up as usual.

  • Q: CAN I PUT ON MASCARA AFTER?

    Yes. Mascara can be used 1-2 minutes after applying the serum. 

  • Q: I HAVE/HAD CANCER/TREATMENTS, CAN I USE THIS?

    It is recommended to begin using growth serum approximately 6 months after the last chemotherapy treatment. It will not have any interference, but rather because the effects of chemotherapy to kill cells in the body will not allow the serum to take its full effect. Thus, using 6 months after treatment will ensure more accurate and stable results. Lastly, due to heightened sensitivity from chemotherapy, you should start use under the instructions for sensitive eyes, which would be to apply the product as instructed every other day, or reduce if irritation occurs. Firstly it is important to follow the direction of your GP, as we are not medical professionals.

  • Q: WHAT ARE THE INGREDIENTS? 

    Water (Aqua), Niacinamide, Betaine, Butylene Glycol, Caprylyl Glycol, Carbomer, Arginine, Panthenol, Biotin, Disodium EDTA, 1,2-Hexanediol, Hydrolyzed Collagen, Hyrdolyzed Keratin (plant), Bacillus/Houttuynia, Cordata Extract Ferment Filtrate, Gelatin (plant), Avina Sativa (Oat) Kernel Extract, Perilla Frutescens Leaf Extract, Aspergillus/Camellia Sinensis Leaf Ferment Extract Filtrate, Hydrolyzed Wheat Protein, Hydrolyzed Soy Protein, Hydrolyzed Corn Protein, Sodium Hyaluronate, Ethylhexylglycerin, rh-Polypeptide-1, rh-Oligopeptide-2, rh-Oligopeptide-1

  • STOCKIST/WHOLESALE ORDERS:  Must be pre-approved and account created. Wholesale discount will only apply to 6 pieces per product, or minimum of 2 with special permission request for first order only. Wholesale orders are required to pay for shipping and do not qualify for free shipping. This allows for the large discount percent of products and encourages stockists to purchase in bulk for sale to their own customers, where the profit margin will be returned direct to the stockist via RRP.

TRUSTED TEAM OF

BEAUTY PROFESSIONALS

Our products have been dreamed up by our team of Lash Artists + Beauticians, with many years of experience in the Industry.

One of our Founders, April, has a Beauty Salon in Mermaid Beach, a Training Studio for Beauty Courses and a separate Lash & Beauty Supplies store, which provides products and training to other Beauty Businesses.

Trusted Team Of Beauty Professionals

COSMETICS WITH A CONSCIENCE

CRUELTY FREE & ECO FRIENDLY

You can rest assured, that our products have been custom developed to be high quality, tried and tested, results driven cosmetics, with our furry animal friends and also our planets green future in mind.

All products are completely Cruelty free and Vegan.

OUR BEAUTY TRAINING STUDIO ON THE GOLD COAST